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How to shop

  1. Choose a category or brand.
  2. Have a look at the products which you’re interested in. With one click you can enlarge the photos, or see details, a rear view, what material the product is made of, the sizes available, the article number and the price.
  3. Choose a product and put it in the shopping basket. You can then choose either to continue shopping or to submit your order.
  4. If you want to submit an order, you have to register in order to do that. This serves to improve your security and makes shopping easier for you in future.
  5. Choose a method of payment: Prepayment, PayPal, and the form of shipment.
  6. Confirm your order.
  7. You will receive an e-mail with details of your order and a tracking code for your shipment.

General information

  • In which countries can I shop online?

    We deliver worldwide - you can see a detailed list here. here.

  • Which languages can I use when surfing?

    BSTN uses the following languages: German, English, French, Dutch, Italian, and Spanish.

  • Are the prices in the online shop the same as in BSTN branches?

    Yes, but if there’s a difference between the online price and the price on the label on the article of clothing, the correct price is always the price on the label in the local currency.

  • Will articles which are indicated as being “Sold Out” be delivered at a later date?

    That depends on the particular article and the particular brand - please contact customer service for a specific answer.

  • Will I receive an article identical to the one in the photograph?

    Yes, except that there may be small differences in the case of handmade products.

  • Can I be regularly informed by e-mail about new products and special offers at BSTN?

    Yes. You can sign up for our newsletter and we will then keep you up to date.

  • Can I unsubscribe from the newsletter?

    You can log in to your account and change your e-mail settings or click on the unsubscribe link in one of our e-mails. You will find this link at the bottom of all our DSTN e-mail newsletters.

  • How can I be reminded of my password, if I forget it?

    If you have forgotten your password, you can restore it in the “forgotten password” section. You will then be sent an e-mail with a new password.

  • How can I be sure that I have submitted my order correctly?

    When you have submitted your order, you will be sent an e-mail with confirmation of your order. If you don’t receive this, please contact our customer service department.

    Can I check the status of my order?
    Yes, you can check the current status of your order. You can do this by referring to the “orders” section in your account.

    Can I delete an article from my order?
    Yes. You can remove the unwanted article from your shopping basket before you submit your order.

    What can I do, if I receive a damaged article?

    BSTN / bstnstore.com only sells articles in perfect condition. In the exceptional event of you being sent a flawed article, please contact our customer service department.

    What can I do, if I receive the wrong article?

    If, by mistake, you are sent an article which you have not ordered, please contact our customer service department.

Payment

  • How can I pay for my shopping?

    We accept the following methods of payment: Prepayment, PayPal, credit card, instant transfer

  • Is it safe to use my credit card on the internet?

    Yes. The data is SSL-encrypted for transmission. If you pay with Visa or Mastercard, transactions will only be permitted if the card belongs to the system for secure e-commerce. Once your card has been verified as belonging to the system for secure e-commerce, the system will make contact with the bank which issued your card and the purchaser must confirm the purchase. When your card has been authorised by the bank, the amount will be debited. Otherwise the order will be cancelled.

Delivery

  • Where can I have my order delivered?

    You can have your order delivered to an address of your choice (your home or work address, for example - but not a PO box).

  • Can the goods be delivered to an address in a different country from where they were bought?

    Goods can only be delivered within the country in which they were bought.

  • How long will it take for my order to arrive?

    Delivery times depend on the method of delivery chosen. Delivery normally takes 3-5 working days. Usually more quickly.

  • How much do I have to pay for delivery?

    Delivery charges can be found here. here.

  • Can I track the status of my order?

    Yes. You can see the status of your order at “Orders” under “Account”.

  • How does it work to have goods delivered to my home?

    If you have chosen delivery to your home, we will send you an e-mail with confirmation of your order (as soon as your order leaves the warehouse), another e-mail with a tracking number (with a link to the carrier), and then the carrier will contact you by e-mail and inform you when the goods are going to be delivered.

Returns

  • What must I do when returning goods?

    You can, of course, make use of your right to return goods in such cases. We are, of course, also willing to help, if you want to make a claim under a guarantee. You can, yourself, print the returned goods label which you need in order to return goods free of charge. Please simply enter your invoice or delivery number and your postcode on this form and click on the “request return label” button. You will then receive a pdf document with the appropriate DHL return label and all the additional information about your returning of goods. Please do not send the product back to us without postage! When reimbursing you for a prepaid order, we will transfer the amount to your bank account. If you paid for your order using PayPal, the appropriate amount will be paid back into your PayPal account.

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