As soon as we have handed your parcel over to our logistics partner, we will send you a shipping confirmation by email – including the tracking number and tracking link. That way you can follow the status of your delivery live at any time.

Or take a quick look under My Orders in your customer account.

You can find an overview of our delivery times here.

Once you have placed your order, we normally send you a confirmation by email. If you can't find it in your inbox, please check the following:

• • Email inbox: Check your spam folder first.
• • Customer account: Take a quick look under My Orders in your customer account.
• • Payment method: Check whether you can see a payment authorization with your chosen payment method.

If you still can't find it after these steps, simply contact our customer service via our contact form using the contact reason “Order status”. We are happy to help!

Cancelling your entire order is usually still possible as long as the parcel has not been packed yet. Changing items or sizes after the fact is generally not possible.

So that we can process your request as quickly as possible, please note the following:

• • How to cancel: We need to be quick here! For your cancellation request, please be sure to select the contact reason “Withdrawal” in our contact form.
• • Different items or sizes: Simply place a new order.
• • If it is too late to cancel: No problem – you can simply return the parcel to us once you have received it.

We are sorry! In most cases this is because an item was oversold in the system or because we found a defect during quality control before shipping. In this case the payment authorization is cancelled automatically.

Please note: At this point we have not yet collected any money from your chosen payment method – so there is no subsequent refund, as the amount was only reserved. If you ordered several items and we only had to cancel one of them, we will of course only collect the amount for the items that are actually shipped to you.

In most cases it is just a minor technical glitch. It is best to try a different browser or another device. Clearing your cache and cookies often helps too.

Simply enter your code in the “Coupon” field in your shopping cart and apply it – the discount is deducted right away.

Please note: Discount codes generally cannot be combined and exclusions may apply.

There can be several reasons for this:

• • The code has expired.
• • A typo has slipped in – watch out for spaces and for whether it is a zero or the letter “O”.
• • The code can only be used once.
• • The code does not apply to certain brands or items (e.g. highly limited releases, raffles, some brands). This is due to strict manufacturer guidelines.
• • The promotion only applies to a specific selection of products. Click on the relevant promotion link – there you will immediately see all included items.

Please note: Discount codes generally cannot be combined and further exclusions may apply.

There are various ways to secure extra percentages with us:

• • Newsletter sign-up: Sign up for our newsletter and confirm your email address – and your first 5% is secured.
• • WhatsApp service: If you also opt in to our WhatsApp updates after signing up for the newsletter, your welcome discount increases to 10%.
• • Invite friends: Recommend us! When someone places their first order with us via your link or code, there is often a bonus for you and your friends.

Tip: Also keep an eye on our Instagram channels (@bstnstore, @bstn.wmns), TikTok and our BSTN App – exclusive discount codes for special sales pop up there from time to time.

No, unfortunately not at the moment. In our online shop you can neither buy nor redeem gift vouchers.

Unfortunately not at the moment. For technical reasons, our store vouchers can only be used directly on site in our stores.

We currently do not offer separate gift wrapping. Your order will, however, arrive in a clean, professional shipping box.

Please note: For technical reasons the invoice is always printed automatically and enclosed with the parcel – unfortunately we cannot leave it out.

First come, first served! Unfortunately, reserving items is not possible, as we want to give every customer the same chance.

Thank you for your understanding.

No, you can place your order at any time via our online shop. This keeps the process fast and secure.

We do not currently offer “Click & Collect”, but we deliver your order directly to the delivery address you provide.