A raffle is a draw in which you have the chance to win the exclusive right to buy limited releases. This is how it works:
- • Requirements: You need a BSTN customer account and have to be logged in. You also have to follow @bstnstore or @bstn.wmns with your Instagram account. Follow our TikTok account as well and your chances are higher!
- • Registration: You select your desired size and delivery address. You can no longer change either of these if you win.
- • Payment: The payment methods available to you are the ones you see in the checkout process. Purchase on invoice or by advance payment is not possible.
- • Draw: After the end of the raffle period, ONLY the winners receive a notification by email. If you have not received an email, you were unfortunately out of luck.
- • Redeeming: The email contains a personal checkout link. It is valid for 48 hours and can only be redeemed once; after that the right to purchase expires.
All raffles are listed in our Coming Soon category and clearly marked with a raffle tag. With one click on the product you can take part in the raffle once you have logged in successfully.
Log in or create a BSTN customer account in order to be able to take part in our raffles. Then add your Instagram account to your customer account and follow @bstnstore or @bstn.wmns. Follow our TikTok account as well and your chances are higher! And that is it – you are eligible to take part in the raffle.
After you have created a BSTN customer account, you add a valid delivery address and your Instagram tag. Then you select your desired size on the raffle product page and take part in the raffle.
Unfortunately, taking part in a raffle is only possible with a valid Instagram account that follows one of our accounts, @bstnstore or @bstn.wmns. Follow our TikTok account as well and your chances are higher! If you do not use Instagram, please create an Instagram account and add the details to your BSTN customer account.
Please note: We exclude all users who use an invalid account or someone else's account from the raffle.
You can reset your password and set a new password. If logging in still does not work afterwards, please try an alternative browser. If you still cannot log in, contact our customer service via our contact form using the contact reason “Raffle”.
If a raffle is released in several colours or styles, you may register once per colour or style. You can see whether you have already registered in your customer account under My Raffles.
Log in with your BSTN customer account. Under My Raffles you will find an overview where you can view and manage your raffle entries.
If your entry is not displayed correctly in your customer account under My Raffles, please log out first and try again using a different browser. If the entry is still not displayed after some time, try again later or contact our customer service via our contact form using the contact reason “Raffle”.
If the raffle is still open for entries and you want to change your delivery address, please deregister from the relevant raffle in your customer account under My Raffles and then register again with the delivery address you want.
If the raffle is still open for entries and you want to change your size, please deregister from the relevant raffle in your customer account under My Raffles and then register again with the size you want.
Log in with your BSTN customer account. Under My Raffles you will find an overview of your raffle entries and can deregister from the raffle you want there.
Please note: Once the raffle is closed, deregistering afterwards is no longer possible.
If you are one of the lucky raffle winners, you will receive a winner email with a personal checkout link. It is valid for 48 hours and can only be redeemed once for a purchase. Follow the link, log in to your BSTN customer account and go to My Raffles. With one click on the successful raffle you add the item to your shopping cart and then buy it.
Please note: Size and delivery address are preselected and can no longer be changed at checkout.
If your checkout link does not work, please open it in an alternative browser. If that still does not work, get in touch via our contact form using the contact reason “Raffle” – we will then send you a new link. In these special cases a link is also valid for longer than 48 hours.
If you do not redeem your checkout link within 48 hours, the link and with it the right to purchase expires. Unfortunately, redeeming it later is no longer possible.
If you experience technical problems, contact our customer service within the 48 hours after the release via our contact form using the contact reason “Raffle” – in these special cases we can extend the link.
In individual cases the payment service provider cancels a payment even after you have received your order confirmation. You will then receive a separate cancellation email. In this case, contact our customer service immediately via our contact form using the contact reason “Raffle” – we will then help you with your order.
Raffle products are excluded from free shipping. The country-specific shipping costs apply.
Due to brand regulations we are only allowed to ship some items within Europe. The conditions of participation are provided with every raffle. If you cannot select your country there, taking part is unfortunately not possible.