With the BSTN loyalty programme we reward loyal customers with higher chances of winning in our raffles. All regular customers can benefit from it by levelling up to PRO status.
To take part, all you have to do is create a BSTN customer account. As a registered customer you work towards PRO status with every order that contains eligible products. Important: Be logged in for every order! You will find details on PRO status and how to reach it below.
Every order you place with eligible products counts towards your PRO status. As soon as you have reached PRO status, you have higher chances of winning in our raffles for at least 12 months.
There are two levels: ROOKIE and PRO. ROOKIE is your starting status, which you receive as soon as you have created a BSTN customer account. As soon as you have collected 250 points, you receive PRO status, which secures you higher chances of winning in our raffles.
As a ROOKIE you are either a new customer or you have not yet collected 250 points in the current or the last period. As a ROOKIE you can take part in our raffles and also have a chance of winning – albeit a lower one. When you reach PRO status, you become part of our exclusive customer pool and thereby increase your chances of winning in raffles. You can see your current status and your progress at any time in your BSTN customer account.
As a PRO you have collected 250 points or more in the current period. This makes you part of our exclusive PRO customer pool and gives you significantly higher chances of winning in our raffles. You can view your current status and progress in your BSTN customer account.
As soon as you have collected 250 points within the current period, you become a PRO immediately. You keep your status for at least 12 months or until the end of the next period. To extend your PRO status by a further 12 months, all you have to do is collect 250 points again in the coming period.
Each period runs from 1 March to 28 February. As soon as a period is coming to an end, we will notify you – that way you keep an eye on your status and your progress. Please note: The purchase date determines which period an order belongs to. When the purchase changes from “pending” to “confirmed” is irrelevant.
If you order while logged in, we count all purchases that are not returned towards your PRO status. Shipping costs do not count. We also do not count raffle and hot release products. All excluded products are marked accordingly on the product page.
Raffle and hot release products are excluded from programme progress. You can recognize them by the corresponding marking on the product page.
We only count purchases that are not returned. That is why every order remains “pending” for 30 days from the order date. After these 30 days we count all products of your order that have not been returned towards your PRO status.
We do not count returned products. As soon as we have processed your return, we adjust the order value to the remaining amount. 30 days after the order date we confirm this amount and count it towards your PRO status.
Unfortunately we currently do not count purchases in our stores towards your PRO status. We are working on a solution and the feature should be available soon.
We divide 50% of our raffle stock among the large pool of ROOKIE participants and 50% of the stock among the considerably smaller pool of PRO participants. With PRO status your chances of winning are therefore significantly higher in every raffle. Please note: We cannot release any information about the number of participants or the available stock.
No. Even though your chances of winning raffles are significantly higher with PRO status, there is no guarantee of winning. We are keeping our fingers crossed for you!
Yes, you can also win raffles with ROOKIE status. However, you are competing against a larger group and do not have access to the separate PRO stock – your chances of winning are therefore significantly lower. You can increase your chances by reaching PRO status.