You will find our BSTN store in Munich right in the city centre. The exact address is:
BSTN Store München
Amalienstraße 44
80799 München
If you have questions about the current stock on site or about specific items, it is best to send an email to the team in the store: munich@bstn.com. Our colleagues can check the stockroom fastest to see whether your size is still there.
Come by, we look forward to seeing you!
You will find our BSTN store in Hamburg in a prime location in the Schanze district. The exact address is:
BSTN Store Hamburg
Schanzenstraße 116
20357 Hamburg
If you have questions about the current stock on site or about specific items, it is best to send an email to the team in the store: hamburg@bstn.com. Our colleagues can check the stockroom fastest to see whether your size is still there.
Come by, we look forward to seeing you!
Yes, the same regular prices generally apply with us online and offline.
No, unfortunately that is not possible. Our store range changes constantly and we can never present the entire online shop range on site. If you would like to know whether a particular item or your size is available, simply send an email to the team in the relevant store (munich@bstn.com / hamburg@bstn.com). In urgent cases you are also welcome to call. Our colleagues will then check the stockroom for you as quickly as possible.
We are also happy to order products from our online shop range to the store for you without obligation. Requirements:
- • from an order value of €150
- • a maximum of 3 items per order
- • depending on the utilization of our storage capacity
To do so, send an email with the item number, size, first and last name and telephone number to munich@bstn.com or hamburg@bstn.com. Please note: Your order has only been processed once you have received a response from our store team. We will then hold it for you for one week. Payment is made directly in the store.
Yes, definitely! A visit to our stores is always worthwhile. We sometimes have exclusive in-store products, releases or items on site that are already completely sold out online.
We have a constantly changing range and cannot offer every online shop release in the stores as well. If you want to be sure whether a particular drop will be available on site, please contact the team in the relevant store by email (or by phone if it is urgent).
Yes, definitely! We always announce in-store raffles on the day of the raffle itself via our Instagram story. It is best to follow us there so that you do not miss anything.
Unfortunately we do not currently offer a “Click & Collect” service. We deliver all online orders directly and conveniently to your home.
Unfortunately that is not possible. However, we are happy to order products from our online shop range to the store for you without obligation. Requirements:
- • from an order value of €150
- • a maximum of 3 items per order
- • depending on the utilization of our storage capacity
To do so, send an email with the item number, size, first and last name and telephone number to munich@bstn.com or hamburg@bstn.com. Please note: Your order has only been processed once you have received a response from our store team. We will then hold it for you for one week. Payment is made directly in the store.
You are welcome to return items that you bought in one of our stores in Munich or Hamburg within 14 days, provided they are in their original condition and unused/unworn. You can either have your return offset against other goods or you receive a voucher to the value of the product you returned.
Please note: We can only take back beauty and hygiene items as well as underwear if they are unopened, unused and in their original packaging. (Please note: Online orders currently cannot be returned in the store.)
You can return items that you bought in one of our stores within 14 days, provided they are unused and in their original condition. However, you will not receive cash for the return. Instead, we are happy to offset the amount against other goods or issue you a voucher. Please note: We can only take back beauty and hygiene items as well as underwear if they are unopened and in their original packaging.
Yes, that is no problem at all – all you need is the original receipt (e.g. bought in Munich, returned in Hamburg).
No, unfortunately that is not possible at the moment. You cannot return or exchange online orders in our stores. Please always use the regular return route for online returns.
Yes, you can buy gift vouchers at any time in our stores in Munich and Hamburg. Please note: These vouchers are purely store vouchers and can only be redeemed on site in our stores. Unfortunately you cannot use them in the online shop.
We are also happy to order products from our online shop range to the store for you without obligation. Requirements:
- • from an order value of €150
- • a maximum of 3 items per order
- • depending on the utilization of our storage capacity
To do so, send an email with the item number, size, first and last name and telephone number to munich@bstn.com or hamburg@bstn.com. Please note: Your order has only been processed once you have received a response from our store team. We will then hold it for you for one week. Payment is made directly in the store.
No, unfortunately that is not possible. Personal, single-use discount codes from our newsletter or from WhatsApp are purely online promotions – you cannot redeem them at the checkout in the store.
Yes! Simply mention it directly to our store team when you visit.
No, unfortunately that is not possible at the moment. We cannot link purchases in the store with your online customer account – so you do not collect any loyalty points with them either.