You can check your order status at any time in your customer account. Once your order leaves our warehouse, you will receive a shipping confirmation with a Royal Mail tracking number.

Please note that your shipment is first transferred to our logistics partner for customs clearance before being handed over to Royal Mail. All duties and taxes are included in the price, so no additional charges will apply.

During customs processing, tracking updates may be limited. Once customs clearance is complete and the parcel has been handed over to Royal Mail, tracking information will become available and updated regularly.

We offer all common options so that you can pay in the way that suits you best: credit card (Visa, Mastercard, Amex), PayPal, Apple Pay and Google Pay.

Important information on instalments or “pay later”: We do not offer these options directly via our shop. However, you can use such payment models (e.g. instalments or payment within 30 days) directly via the payment providers PayPal, provided they are enabled for you there.

You can find an overview of all payment methods here.

We do our best to get your parcel ready for shipping and hand it over to our shipping provider as quickly as possible.

• • to United Kingdom: 3–6 working days
• • to Ireland: 3–5 working days

Please note: All information refers to working days, and we do not offer express shipping. When order volumes are high (e.g. sales or raffles), delivery times may be a little longer in exceptional cases. We ask for your understanding if your order is on its way for longer. We are working hard to ship all orders as quickly as possible.

You have 14 days from delivery to return your items. Register your return in our returns portal and create your return label there.

The United Kingdom address on your label is correct – it belongs to our customs and logistics partner, who checks your return and forwards it to our warehouse in Germany:

7S BSTN Store

BSTN Store c/o United KingdomP Worldwide

Unit 12 Century Court

Westcott Venture Park

Aylesbury

HP18 0XP

United Kingdom

Northern Ireland: we can't provide return labels here at the moment. Please still register your return, then arrange and pay for the shipment yourself:

BSTN Store GmbH

BSTN Return

Kühler Weg 1

82065 Baierbrunn

Germany

Click on the account icon in the top right and select Create account. Enter your email address and a password and confirm your registration by email. An account is required to take part in raffles and in the loyalty programme.

For almost every item you will find a link to our size chart directly on the product page. The details come directly from the manufacturer.

Please note: The measurements in the size chart are general details, the actual product measurements may differ. As every foot and every body is different, we cannot guarantee a perfect fit.

If your parcel arrives damaged, we’re sorry for the inconvenience. The process differs depending on whether your order was delivered to the United Kingdom or Ireland.

For customers in the United Kingdom: We will file the damage claim directly with Royal Mail. You therefore do not need to report the damage to Royal Mail yourself.

For customers in Ireland: Please contact us via our contact form using the contact reason “Transport damage” and provide the required photos. In addition, please bring the damaged parcel together with all its contents to an An Post post office and file a damage claim there. Please send us the confirmation of the damage claim afterwards via our contact form.

For both countries, we need the following photos:

Photos of the parcel from all sides

A clearly visible photo of the shipping label

Photos of the damaged item from different angles

Please keep the damaged parcel and all its contents until the case has been fully resolved.

Once the damage claim has been submitted, we will inform you about the next steps and how to proceed.

The BSTN App is available completely free of charge for iOS and Android. You will find it directly in the Apple App Store or in the Google Play Store.

With the BSTN loyalty programme we reward loyal customers with higher chances of winning in our raffles. All regular customers can benefit from it by levelling up to PRO status.

A raffle is a draw in which you have the chance to win the exclusive right to buy limited releases. This is how it works:

• • Requirements: You need a BSTN customer account and have to be logged in. You also have to follow @bstnstore or @bstn.wmns with your Instagram account. Follow our TikTok account as well and your chances are higher!
• • Registration: You select your desired size and delivery address. You can no longer change either of these if you win.
• • Payment: The payment methods available to you are the ones you see in the checkout process. Purchase on invoice or by advance payment is not possible.
• • Draw: After the end of the raffle period, ONLY the winners receive a notification by email. If you have not received an email, you were unfortunately out of luck.
• • Redeeming: The email contains a personal checkout link. It is valid for 48 hours and can only be redeemed once; after that the right to purchase expires.

You will find BSTN stores in Munich and Hamburg.

Please note: You cannot collect online orders in the stores (no Click & Collect) and we do not count store purchases towards the online loyalty programme.

Our customer service works Monday to Friday. The best way to reach us is via the contact form on our website. We will reply as quickly as possible – usually within 48 hours on working days.

Please note: We do not offer customer service via WhatsApp or social media. If you write to us via the contact form, your request goes straight to our team and we can help you fastest.