You have 14 days from delivery to return your items. Register your return in our returns portal and create your return label there.
The United Kingdom address on your label is correct – it belongs to our customs and logistics partner, who checks your return and forwards it to our warehouse in Germany:
7S BSTN Store
BSTN Store c/o United KingdomP Worldwide
Unit 12 Century Court
Westcott Venture Park
Aylesbury
HP18 0XP
United Kingdom
Northern Ireland: we can't provide return labels here at the moment. Please still register your return, then arrange and pay for the shipment yourself:
BSTN Store GmbH
BSTN Return
Kühler Weg 1
82065 Baierbrunn
Germany
You have 14 days from the day of delivery. If you collect your parcel from a parcel locker or pickup point, the day of actual collection counts. Within these 14 days you register your return in the returns portal and hand in the parcel – the deadline is met if you hand it in on the last day at the latest.
Yes, a return label will be generated automatically during the registration process. Please note that return shipping costs of £ 12.99 (United Kingdom) apply and will be deducted from your refund. You can check the exact costs on our returns page.
For Ireland and Northern Ireland we can't provide return labels here at the moment. Please still register your return, then arrange and pay for the shipment yourself:
BSTN Store GmbH
BSTN Return
Kühler Weg 1
82065 Baierbrunn
Germany
For returns from United Kingdom and Ireland: You can conveniently register your return via our returns portal.
For returns from United Kingdom: After registering your return, you will receive a prepaid return label through the returns portal.
For returns from Ireland: We do not provide a prepaid return label. After registering your return, please send your parcel to:
BSTN Store GmbH
BSTN Return
Kühler Weg 1
82065 Baierbrunn
Germany
Please make sure to keep your proof of postage until your return has been processed.
Yes, absolutely! Please always return items in their original packaging (including the shoe box). We can only accept items without their original packaging if they are perfectly packaged and undamaged. Please note: The shoe box is considered part of the product.
Please return each order separately so that our system can assign it correctly and you get your money back faster.
If available, simply order the item again in the right size or colour in advance and return the item you received to us.
You can easily register your return within 14 days of receipt via our returns portal. Enter your order and return information there and create a label or QR code for national returns.
Please keep in mind that we do not pay the shipping costs for international returns.
If you created a return label on our website, you can track your return online at any time using the tracking number.
Even if your parcel has already arrived with us according to the tracking, please allow us some time to process your return (usually up to 5 working days). Once your return has arrived and we have checked it, we will notify you by email and initiate the refund. Depending on the payment method this can take another 2–3 working days. If we have any questions about your return, we will get in touch with you.
As soon as your return has been checked and processed, we will refund the amount to your original payment method. Processing usually takes up to 5 working days after your parcel arrives. Please understand that it can sometimes take a little longer when return volumes are high.
You will automatically receive a confirmation by email as soon as your return has arrived and the refund has been initiated. How quickly the money reaches you depends on your chosen payment method.
As a rule the refund is issued approx. 2–3 working days after your return has been processed. Depending on the payment method and bank it can sometimes take a little longer.
Please note: We generally only refund via the same method you used to pay.
The refund is always issued via the same method you used to pay.
If you paid shipping costs for your order, we will refund them when you withdraw from the entire order. If you only return part of your order, we retain the shipping costs. This applies to orders from the EU, the EEA (including Norway) and the United Kingdom.
The statutory withdrawal period is 14 days. Once this period has expired we can unfortunately no longer accept a return.
Keep your proof of postage – it is your evidence that you handed in the parcel. Please note that simply placing a parcel in a parcel locker does not constitute valid proof of postage. The risk remains with the sender until the parcel has been handed over to the shipping provider. If your return parcel is lost, please get in touch with the receipt via our contact form using the contact reason “Return + refund”. We will then initiate an investigation with the shipping provider and find a solution together.