We do our best to get your parcel ready for shipping and hand it over to our shipping provider as quickly as possible.
- • to United Kingdom: 3–6 working days
- • to Ireland: 3–5 working days
Please note: All information refers to working days, and we do not offer express shipping. When order volumes are high (e.g. sales or raffles), delivery times may be a little longer in exceptional cases. We ask for your understanding if your order is on its way for longer. We are working hard to ship all orders as quickly as possible.
Delivery to United Kingdom is free for orders with a value of £ 100 or more. If the order value is less than £ 100, the charge for delivery within United Kingdom is £ 5.99.
Delivery to Ireland is free for orders with a value of 130€ or more. If the order value is less than 130€, the charge for delivery to Ireland is 5,99€.
You can find a complete overview of all shipping costs by country here.
With the link in your shipping confirmation you can follow every step of your parcel.
Nothing has moved there for several days? Don't panic! Tracking interruptions happen occasionally and usually resolve themselves.
Please note: We can only officially request an investigation with the shipping provider once the tracking has not been updated for at least 10 days. Please be patient until then.
Once you have placed your order, changing the delivery address is usually no longer possible – our system transfers the order data directly to the shipping provider. We only have a very short window for changes, so please send us a request immediately via our contact form using the contact reason “Order status”.
After the parcel has been handed over to the shipping provider, changes are usually no longer possible.
If you have already received a shipping confirmation, you may still be able to redirect your parcel yourself via the tracking link, depending on the shipping provider (e.g. to a post office or a neighbour). Please note: This option is usually only available once the parcel has reached the carrier in your delivery country.
Important: Changing the address in your customer account afterwards has no effect on orders that have already been placed.
We do not recommend using a parcel locker, parcel shop or service point as your delivery address for United Kingdom orders. As shipments must first go through customs clearance before being handed over to Royal Mail, delivery to alternative collection points cannot always be guaranteed.
However, once your parcel has cleared customs and been handed over to Royal Mail, you can usually use the tracking link provided by us to manage your delivery and redirect it to a Royal Mail service point, depending on the options available for your shipment.
For deliveries to Ireland: If you want your parcel delivered to a PO Box or collected from a service point, please make sure to enter the address exactly as provided by the local carrier. For An Post PO Boxes, the address should generally include the recipient's name, PO Box number, town or city, county (if applicable), Eircode and Ireland.
Please do not enter only the name of a post office or service point as the delivery address. If you want to use a collection point, please use the complete address provided by the carrier.
We deliver to numerous European and international countries. You can find a complete overview of all countries we ship to and the respective shipping costs on our shipping page.
Please note: Shipping restrictions may apply to some products (e.g. certain raffle items).
No, we do not currently offer an express service.
Sometimes a parcel can't be delivered and comes back to us. A second dispatch isn't possible. Once the parcel has been returned to us, we will process it as a return and issue a full refund.
Please note: We can't resend a raffle item that couldn't be delivered due to an incorrect address to a new address. In this case, we're not allowed to change the delivery address.
The parcel may have been handed over to someone else. Here is how to find out:
- • Open the shipping provider's tracking and enter your postcode – it will show who the parcel was handed over to.
- • If you are listed as the recipient but have not received the parcel: Get in touch via our contact form using the contact reason “Order status”.
Our customer service will then clarify the matter with the shipping provider. Please be patient – as soon as we have a response, we will get back to you.
If your parcel has not been delivered after 10 working days or the tracking has not moved since then, get in touch via our contact form using the contact reason “Order status”. We will then request an investigation with the shipping provider. In most cases the parcel starts moving again after a few days and is delivered to the known delivery address.
Please note: Please note: We are unable to issue a refund during this period. We can only act once we have received the shipping provider's final response.
Once the parcel has left our warehouse, we unfortunately no longer have direct access to the delivery address. However, you can often take action yourself:
- • Use your tracking link to select an alternative delivery option directly with your shipping provider (e.g. redirect the parcel to a neighbour or a post office).
- • If the parcel is returned to us, it will be processed as a return and the amount will be refunded automatically. You can then simply place a new order with the correct address.
Important: Changing the address in your customer account afterwards has no effect on orders that have already been placed.
All deliveries to the United Kingdom include a duty-free delivery service. For deliveries, the price of the item includes the country-specific tax.
This can occasionally happen. Customs clearance is handled by our logistics partner, and in some cases standard inspections may take place, which can delay the handover to Royal Mail.
In most cases, you won’t notice this process, as we take care of everything for you. We actively monitor the shipment and ensure it progresses as smoothly as possible. All customs duties and taxes are already included in the price, so no additional costs will be charged.