You can check your order status at any time in your customer account. Once your order leaves our warehouse, you will receive a shipping confirmation with a Royal Mail tracking number.

Please note that your shipment is first transferred to our logistics partner for customs clearance before being handed over to Royal Mail. All duties and taxes are included in the price, so no additional charges will apply.

During customs processing, tracking updates may be limited. Once customs clearance is complete and the parcel has been handed over to Royal Mail, tracking information will become available and updated regularly.

Once you have placed your order, we normally send you a confirmation by email. If you can't find it in your inbox, please check the following:

• • Email inbox: Check your spam folder first.
• • Customer account: Take a quick look under My Orders in your customer account.
• • Payment method: Check whether you can see a payment authorization with your chosen payment method.

If you still can't find it after these steps, simply contact our customer service via our contact form using the contact reason “Order status”. We are happy to help!

Cancelling your entire order is usually still possible as long as the parcel has not been packed yet. Changing items or sizes after the fact is generally not possible.

So that we can process your request as quickly as possible, please note the following:

• • How to cancel: We need to be quick here! For your cancellation request, please be sure to select the contact reason “Withdrawal” in our contact form.
• • Different items or sizes: Simply place a new order.
• • If it is too late to cancel: No problem – you can simply return the parcel to us once you have received it.

We are sorry! In most cases this is because an item was oversold in the system or because we found a defect during quality control before shipping. In this case the payment authorization is cancelled automatically.

Please note: At this point we have not yet collected any money from your chosen payment method – so there is no subsequent refund, as the amount was only reserved. If you ordered several items and we only had to cancel one of them, we will of course only collect the amount for the items that are actually shipped to you.