If you are not completely satisfied with your purchase please fill out the return form (enclosed to your order) and send your item(s) back within 14 days of receipt to the following address:
BSTN Store GmbH
- BSTN Retoure -
Kühler Weg 1
82065 Baierbrunn (Germany)
E-Mail: [email protected]
Please note that returned items will only be accepted unworn in their original condition. The shoebox is also part of the purchased item, so please always double box your returns. All goods will be inspected on return and a full refund can only be paid, if handled correctly.
Please keep in mind that we do not pay the shipping costs for international returns!
National customers can create their return label (only within Germany)
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods. Delivery time may vary depending on the shipping service.
In case you chose payment in advance, please add your account information on the return form.
Please notice that the processing time for refunds can take up to 5 working days.