We do our best to get your parcel ready for shipping and hand it over to our shipping provider as quickly as possible. Delivery within the United States with FedEx usually takes 2-5 working days. You can find an overview of our delivery times here.
Please note: All information refers to working days, and we do not offer express shipping. When order volumes are high (e.g. sales or raffles), delivery times may be a little longer in exceptional cases. We ask for your understanding if your order is on its way for longer. We are working hard to ship all orders as quickly as possible.
There is a minimum order value of $100 for deliveries to the United States. Shipping costs a flat $14.99
You can find a complete overview of all shipping costs by country here.
With the link in your shipping confirmation you can follow every step of your parcel.
Nothing has moved there for several days? Don't panic! Tracking interruptions happen occasionally and usually resolve themselves.
Please note: We can only officially request an investigation with the shipping provider once the tracking has not been updated for at least 10 days. Please be patient until then.
Once you have placed your order, changing the delivery address is usually no longer possible – our system transfers the order data directly to the shipping provider. We only have a very short window for changes, so please send us a request immediately via our contact form using the contact reason “Order status”.
For shipments with FedEx, we can request an address change after handover. However, the shipping provider decides whether the change is possible.
If you have already received a shipping confirmation, you may still be able to redirect your parcel yourself via the tracking link, depending on the shipping provider (e.g. to a post office or a neighbour).
Important: Changing the address in your customer account afterwards has no effect on orders that have already been placed.
For non-EU deliveries, we do not recommend pickup points. Customs issues may occur. Please note, however, that we cannot deliver to APO/FPO or PO Box addresses, as our shipping partners require a physical destination or an official designated partner pickup point for international deliveries.
We deliver to numerous European and international countries. You can find a complete overview of all countries we ship to and the respective shipping costs on our shipping page.
Please note: Shipping restrictions may apply to some products (e.g. certain raffle items).
No, we do not currently offer an express service.
Sometimes a parcel can't be delivered and comes back to us. A second dispatch isn't possible. Once the parcel has been returned to us, we will process it as a return and issue a full refund.
Please note: We can't resend a raffle item that couldn't be delivered due to an incorrect address to a new address. In this case, we're not allowed to change the delivery address.
The parcel may have been handed over to someone else. Here is how to find out:
- • Open the shipping provider's tracking and enter your postcode – it will show who the parcel was handed over to.
- • If you are listed as the recipient but have not received the parcel: Get in touch via our contact form using the contact reason “Order status”.
Our customer service will then clarify the matter with the shipping provider. Please be patient – as soon as we have a response, we will get back to you.
If your parcel has not been delivered after 10 working days or the tracking has not moved since then, get in touch via our contact form using the contact reason “Order status”. We will then request an investigation with the shipping provider. In most cases the parcel starts moving again after a few days and is delivered to the known delivery address.
Please note: Please note: We are unable to issue a refund during this period. We can only act once we have received the shipping provider's final response.
Once an order has been placed, changing the delivery address is usually not possible because our system transfers the data directly to the shipping carrier. We only have a very short window for modifications – please send us a message through our contact form immediately so we can contact FedEx directly to see if a change is still possible. Please note that updating the address in your customer account after purchase will not affect orders that have already been completed.
Please be aware that for orders from the United States, if a shipment is returned to sender due to an address error or because it could not be delivered, return shipping costs will apply.
All deliveries to the United States include a duty-free delivery service. For deliveries, the price of the item includes the country-specific tax.
If there's a problem at customs, check your tracking information first. Often a customs fee is due or documents are still missing. In that case, please contact your local customs office directly. We're happy to send you the necessary order documents on request.